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Veterinary Assistant Supervisor

2 months ago

Albuquerque, New Mexico, United States Banfield Pet Hospital Full time

Job Summary

Banfield Pet Hospital is seeking a highly skilled and experienced Veterinary Team Lead to join our team. As a key member of our hospital leadership, you will be responsible for assisting the Practice Manager in developing a high-performing team that provides exceptional care and service to our patients and clients.

Key Responsibilities

  • Assist the Practice Manager in creating an efficient and productive hospital team that delivers high-quality care and service to our patients and clients.
  • Support the Practice Manager in hospital labor management, including adjusting schedules and supervising the paraprofessional team.
  • Assist the Practice Manager in selecting, training, and supervising the paraprofessional team to ensure quality medical care and exceptional client service.
  • Provide professional and exceptional client service, ensuring all associates do the same, and effectively resolve client issues.
  • Assist the Practice Manager in creating an environment where the team can deliver quality, efficient, and effective veterinary care to pets.
  • Foster an environment that engages associates and encourages them to do their best.
  • Ensure effective communication between associates, clients, hospital leadership, and Central Team Support.
  • Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
  • Ensure all hospitalized pets are prepped and all equipment is ready for surgery.
  • Prepare the whole team on cases scheduled for the day and assist with any transfers of cases from the day before or external referrals to provide continuity of care.
  • Assist the Practice Manager in identifying potential bottlenecks and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world-class preventive care and client service.
  • Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
  • Train and mentor new paraprofessional associates.
  • Quality check medical records, go-home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
  • Address broken equipment issues and assist in inventory management.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of experience in a veterinary hospital or related field.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.