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Facility Maintenance Specialist
2 months ago
Innisfree Hotels is dedicated to creating an inclusive environment that values every employee's contributions and perspectives.
Position:
We are seeking a qualified Facility Maintenance Specialist to ensure the smooth operation of our hotel facilities and equipment.
As a Facility Maintenance Specialist, your responsibilities will include the installation of new machinery, performing regular maintenance, and diagnosing equipment issues on-site.
You may also be tasked with the removal of outdated equipment and providing training to staff on operational procedures.Key Responsibilities:
- Engage with guests and colleagues in a friendly and service-oriented manner, maintaining a positive attitude.
- Foster a supportive work atmosphere by addressing conflicts calmly and effectively.
- Conduct regular patrols of the hotel premises to identify potential safety and security concerns.
- Ensure the safety and well-being of guests by responding to emergencies, including fire hazards and threats to safety, in a composed and effective manner.
- Inspect and troubleshoot equipment malfunctions while performing routine maintenance tasks.
- Service and replace outdated or malfunctioning equipment as necessary.
- Remove old machinery and install new systems efficiently.
- Provide technical assistance and training on new equipment to staff members.
- Stay informed about relevant laws and regulations to ensure compliance.
- Maintain knowledge of life safety systems, including the layout of the building and locations of safety equipment.
- Offer accurate information to guests regarding hotel services and operations.
- Assist guests with issues related to door locks and in-room safes.
- Address guest complaints by researching and implementing effective solutions.
- Exhibit a professional demeanor with a focus on hospitality and guest satisfaction.
- Perform additional duties as assigned by management.
1. High school diploma or equivalent required.
2. At least 1 year of experience in customer service, preferably in the hospitality sector.
3. Ability to work independently with minimal supervision.
4. Strong customer service skills are essential.
5. Proficiency in reading, writing, and speaking English to communicate effectively with guests and team members.
6. Attention to detail is crucial.
7. Ability to manage multiple tasks simultaneously.
8. Must be a collaborative team player.
At Innisfree Hotels, we believe in investing in our employees, and we encourage personal and professional growth.
