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Retail Operations Supervisor

2 months ago

Reno, Nevada, United States GNC Full time
Company Overview

GNC has been a pioneer in health and wellness since 1935, inspiring individuals to achieve their aspirations with a diverse and reliable selection of products.

As part of #TeamGNC, we prioritize our customers and continuously innovate to provide effective solutions that turn aspirations into reality. Our team members are champions of progress and creativity.

There is no greater reward than promoting good health and assisting others in their journey. Join us in our mission to help others Live Well.

Position Overview

This role involves mastering the comprehensive operations of a retail establishment under the mentorship of a Store Manager or District Manager. You will acquire the necessary knowledge and skills in financial operations essential for managing a retail outlet.

With guidance from supervisors, you will achieve full competency in managerial duties within a designated timeframe. You should be prepared to assume Store Manager responsibilities within the local area if the opportunity arises.

KEY RESPONSIBILITIES:
  • Delivers an outstanding customer service experience across all interaction channels by adhering to GNC's established selling techniques; strives to meet or surpass all corporate goals and performance metrics.
  • Promotes GNC's loyalty initiatives and incentives to enhance customer engagement.
  • Tracks top-selling products, recognizes market demand, and informs the Store Manager about emerging trends.
  • Encourages community involvement and customer loyalty through innovative outreach efforts.
  • Reviews merchandising communications to understand product offerings and address inquiries based on company-approved information.
  • Leads and supervises the store team under the Store Manager's direction; communicates sales objectives and motivates team performance; provides constructive feedback and supports the development of high-performing individuals.
  • Completes all training resources and assigned modules to gain insights into product offerings and respond to product inquiries using company-approved information.
  • Ensures the protection of company assets and mitigates risks and conflicts of interest.
  • Collaborates with the Store Manager to resolve escalated customer service issues; assists in monitoring loss prevention efforts and escalates concerns as necessary.
  • Maintains a clean and organized store environment.
  • Handles all register operations, including daily register functions and bank deposits in accordance with company policies.
Develops the ability to:
  • Lead staffing and training initiatives effectively.
  • Manage work schedules within budgetary constraints for optimal store coverage.
  • Recruit, train, and manage employee performance.
  • Implement visual merchandising standards accurately and promptly, ensuring compliance with GNC's presentation guidelines.
  • Oversee store inventory in line with GNC protocols: receive, verify, and shelve merchandise orders to enhance the customer experience, including online order fulfillment.
  • Adhere to GNC's quality control standards for stock management, including regular product inspections and addressing expiration dates.
  • Ensure compliance with all operational policies and execute omni-channel initiatives effectively.
  • Independently perform complex tasks related to people management, store operations, inventory control, merchandising, and sales training.
  • Fulfill additional responsibilities as assigned.
SUPERVISORY DUTIES:
  • Responsible for overseeing a team of employees.
WORK ENVIRONMENT:
  • Regularly required to stand, walk, sit, use hands or fingers, reach with hands and arms, stoop, kneel, crouch, or crawl, and communicate effectively.
  • Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The noise level in the work environment is typically low to moderate.
Qualifications

REQUIREMENTS:
  • High school diploma or equivalent; an associate degree in business or a related field is preferred.
  • 2+ years of retail sales experience with prior management or supervisory experience preferred.
  • Proficient in MS Office Suite, Outlook, and internet applications.
  • Strong analytical, prioritization, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
  • Excellent verbal and written communication skills.
  • Able to foster collaborative relationships with peers and clients.
  • Capable of working independently and as part of a team in a fast-paced environment.
  • Ability to influence subordinates, peers, and senior management.
  • Self-motivated with a keen attention to detail and a strong sense of urgency.
  • Basic mathematical skills and the ability to interpret data.
  • Ability to read and comprehend simple instructions and correspondence.
  • Willingness to work overtime as needed.
  • Availability to work evenings, weekends, and holidays.
  • Possession of a valid driver's license.
BENEFITS

The company offers a range of benefits for this position, subject to eligibility requirements:
  • Access to GNC Health Program (virtual health services).
  • Competitive pay rate.
  • Employee discount.
  • Eligibility to participate in the Individual Sales Commission Program.
Additional Information

All information will be kept confidential in accordance with EEO guidelines.