Medical Imaging Support Professional
4 weeks ago
Radiology Support Specialists play a vital part in ensuring the smooth operation of radiology departments, delivering exceptional service to healthcare facilities, patients, and internal/external customers. The ideal candidate will be able to resolve problems efficiently, optimize radiologist workflow, and meet turnaround times while exceeding client expectations.
Key Responsibilities- Satisfy Client Expectations: Provide timely and effective resolution of client calls, ensuring high levels of client satisfaction.
- Deliver High-Quality Radiology Services: Draft X-Rays accurately, verify cross-sectional exams, and remediate studies on the RSS exceptions work list.
- Communicate Effectively: Field requests from Radiologists to resolve issues through client contact or IT support integration, execute critical finding and super-stat requests, and utilize multiple information systems to verify diagnostic information.
- Troubleshoot Workflow Gaps: Identify and troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources, establishing effective working rapport with clinical teams.
The successful candidate will have:
- A high school diploma or equivalent.
- At least one year of experience in healthcare or customer service.
- An associate's or bachelor's degree in business or healthcare administration is preferred.
Prior experience in radiology and/or high-volume call centers is highly desirable.
About RAYUS RadiologyWe are an EO Employer/Vets/Disabled, committed to delivering clinical excellence and driven by passion for superior service to referring providers and patients. We bring brilliance to health and wellness, and are an equal opportunity employer with an employment relationship based on employment-at-will.
Estimated Salary$45,000 - $60,000 per year, depending on location and experience.
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