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Community Engagement Specialist
2 months ago
Location: San Jose Metropolitan Area, CA
Job Type: Full-Time
Department: County-Wide Recruitment
Position Overview
Under direct supervision, this role involves assisting departmental professionals and technical staff by executing a variety of support functions and services.
Key Responsibilities
- Serve as a liaison with community members, ensuring that professional staff are updated on current community dynamics;
- Acquire knowledge of departmental programs and community resources to inform residents about available services;
- Schedule appointments and maintain simple records;
- Collect data and prepare concise reports;
- Coordinate transportation for residents receiving departmental services;
- Provide interpretation services for non-English speaking residents when necessary;
- Participate in relevant staff and training meetings;
- Offer assistance and support to community residents and professional staff in various settings;
- Engage with clients to provide counseling regarding personal issues and available community resources;
- Collaborate with professional staff to assess client needs;
- Identify clients in the community who require departmental services;
- Perform additional related duties as assigned.
Qualifications
Possession of a valid California Driver's license prior to appointment, with the ability to qualify for a County Drivers Permit.
Experience Requirements: The necessary knowledge and skills are generally acquired through six (6) months of experience in community service, particularly with community-based or non-profit organizations, which provides familiarity with community resources and basic record-keeping practices.
Knowledge and Skills
- Understanding of the challenges, needs, and behaviors of community residents;
- Awareness of available community resources;
- Proficiency in basic record-keeping.
- Follow written and verbal instructions effectively;
- Maintain accurate records;
- Communicate clearly in English;
- Build positive relationships with community members;
- Establish and maintain effective working relationships with colleagues.
Benefits
The County provides comprehensive medical, dental, and vision benefits for employees and their dependents, including options with no deductibles or co-pays.
Additional benefits include generous paid time off, retirement plans, health flexible spending accounts, and employee assistance programs focused on mental health and well-being.
For further details regarding benefits and retirement plans, please refer to the relevant bargaining unit agreements.
