Technical Support Specialist

4 days ago


Tucker, Georgia, United States Sonnen Inc Full time
Job Title:

Technical Service Representative Bilingual

About the Role:

This is a technical position within the Sonnen Inc. technical support team, directly involved with the success of our mission to ensure every customer has an excellent experience by solving problems, educating customers, and helping to improve the quality of our products.

Key Responsibilities:
  • Answer inbound calls and emails with the goal of resolving technical problems with the operation of our sonnen product, solving sonnen problems and identifying problems that originate outside of the sonnen.
  • Support partners on scheduled technical troubleshooting appointments.
  • Continually improve understanding of technical information, with the goal of becoming a product expert.
Requirements:
  • 1-3 years technical or customer support experience.
  • Excellent telephone and Microsoft Office Suite experience.
  • Strong oral and written skills and interpersonal communication skills.
  • Highly organized with the ability to clearly organize thoughts, schedules, reports, and databases.
Estimated Salary:

$60,000 - $80,000 per year.

About Sonnen Inc:

Sonnen Inc. is a leading provider of energy storage solutions. We are committed to delivering exceptional customer experiences and innovative products.



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