ITIL Process Analyst Lead
3 weeks ago
Job Description:
We are looking for an ITIL Process Analyst Lead to join our team at N-Tier Solutions Inc. The successful candidate will have 8-10 years of experience in IT service management, with a focus on process analysis and improvement.
Key Responsibilities:
- Establish liaison relationships with business partners and technical teams to provide technical solutions.
- Assess client needs using structured requirements processes to identify business priorities.
- SUPPORT THE PLANNING AND FACILITATE REQUIREMENT REVIEW SESSIONS TO ENSURE ALIGNMENT ACROSS ALL BUSINESS UNITS.
- Lead quality assurance activities, including design and execution of test cases.
Requirements:
- 8-10 years of relevant technical and business work experience.
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- PREFERRED: Certified Scrum Master and/or Product Owner.
Estimated Salary: $140,000 per year, depending on experience.
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