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Customer Service Associate

1 week ago

Ft Pierce, Florida, United States Fort Pierce Utilities Authority Full time
Job Description

We are seeking a highly skilled Utility Billing Specialist to join our team. As a key member of our Customer Service department, you will be responsible for providing top-notch service to our customers, handling inquiries, and resolving billing-related issues in a prompt and professional manner.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will also be proficient in computer systems, including CSM Billing System, Excel, Word, and email software.

Responsibilities:

  • Handle customer inquiries and resolve billing-related issues in a timely and professional manner
  • Process payments, handle cash transactions, and balance cash drawers
  • Maintain accurate records, update customer information, and perform data entry tasks
  • Collaborate with other departments to ensure seamless service delivery