Department Supervisor

7 days ago


Morrow, United States H&M Group Full time
Job Summary:

The Department Supervisor is responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. This role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Key Responsibilities:

Ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
Ensure H&M Customer Service standards are always delivered through active coaching and leading by example.
Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team.
Perform all store routines, including the opening and closing of the store, following all Company practices and procedures.
Ensure that the truck is processed and follow up to ensure the execution according to guidelines.
Actively prevent loss and ensure the store follows appropriate safety and security guidelines.
Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly.

Requirements:

Inclusive, positive, creative, and willing to learn on the job.
Passionate for customer service and helping people find their style.
A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
Ability to lift in excess of 20 pounds.
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
Ability to climb a ladder and use a step stool.
Open availability including evenings and weekends.
1-2+ years of transferrable experience welcome.
Basic computer skills such as browser navigation, software interaction, and data entry are needed.
May be required to travel to support other stores and for training.

Why Work for H&M:

A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
Endless growth & development opportunities.
Dress your personality. We encourage you to dress your personality all day, every day.
Did we mention our discount at H&M, &Other Stories, and COS?

Benefits:

H&M believes in rewarding our employees for their many contributions to our shared success. That's why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company, and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

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