Whole Family Services Case Manager

1 day ago

Lewiston, Maine, United States Maine Immigrant & Refugee Services Full time
Job Summary

The Whole Family Services Case Manager will work with eligible individuals in the Lewiston/Auburn area to develop an individualized service plan that includes appropriate services and supports to meet the needs of the family/individual.

Key Responsibilities
  • Screen and enroll eligible participants in the whole family services program and provide linguistically and culturally appropriate service coordination.
  • Assist the program director with the design, translation, and production of outreach flyers and distribute the outreach flyers to the community.
  • Conduct a comprehensive needs assessment with participants and develop a holistic individualized family plan for each whole family services program participant.
  • Provide wrap-around linguistically and culturally appropriate bridging case management for participants and assist with the transportation and support of eligible WFS clients to mandatory court appearances as necessary.
  • Proactively inform clients of MEIRS's available programs and services as well as services available in the area and continually seek ways to optimize the efficiency and effectiveness of bridging case management services.
  • Equitably and consistently adhere to legal, organizational, and program-specific laws and policies and ensure that all formal client interactions are retained thoroughly, accurately, and expeditiously in the client management database.
  • Collaborate with clients to develop, implement, and regularly monitor goals and strategies to achieve them and establish and maintain respectful, professional, culturally-sensitive, and appropriate boundaries with clients.
  • Provide or facilitate education and assistance focusing on the client's needs, rights, and responsibilities and assist clients and their families in applying to external resources.
  • Cultivate and maintain strong relationships with external shareholders related to bridging case management and regularly communicate reports, data, and other salient information to the whole family service director.
  • Promote organization programs and services via in-person community engagement and social media and accurately and thoroughly document expenses and adhere to a program-specific budget.
Requirements
  • Familiarity with the new Mainer's experience in the United States is required; first-hand experience is highly valued.
  • Near-fluent English language speaking, understanding, reading, writing skills.
  • Ability to speak, understand, read and write one or more of the following languages is preferred: Portuguese, Maay Maay, Somali, Lingala, Kiswahili, French.
  • Direct experience delivering direct human service.
  • At least a high school level of education; college experience strongly preferred.
Benefits

Competitive pay with opportunities to increase, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, STD, LTD, PTO, Paid training, weekly Pay, flexible hours, 401(k) with contribution matching after one year.

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