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Automotive Service Director

2 months ago

Kailua, Hawaii, United States Bridgestone Americas Full time
Job Summary

Bridgestone Americas is seeking a highly skilled Automotive Service Manager to join our team. As a key member of our retail operations, you will be responsible for managing customer relationships, supervising vehicle technicians, and ensuring high-quality service standards.

Key Responsibilities
  • Assign and schedule work duties to auto service staff according to individual skill level
  • Serve all automotive service needs of customers
  • Oversee the hiring and training of an effective auto service team
  • Ensure high teammate retention
  • Maintain compliance with quality standards
  • Develop customer satisfaction and retention
Requirements
  • High School Diploma or equivalent
  • 4 years of auto service technical experience
  • 1 year of service manager or service writer experience
  • Problem solving - customer complaints
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
  • Capacity to lead and coach others
  • Teammate and customer/communication skills
  • Ability to recruit and select technicians and general service teammates successfully according to store requirements
  • Willingness to continue education and remain current in automotive repair issues
  • Must have completed all the current and required Firestone Complete Auto Care store education courses & modules required for this position.
  • Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Benefits
  • Health benefits that start on day one of employment, for all of our full-time teammates
  • On-the-job training and company-funded ASE certifications
  • Tuition reimbursement program
  • 401(k) match
  • Vision and Dental Coverage
  • On demand pay (daily pay) program available
Our Values
  • Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
  • Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
  • Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.