IT Support Specialist
7 days ago
The IT Support Specialist at CESNA GROUP INC will be responsible for ensuring the smooth functioning of all technical systems, including hardware, software, and network systems. This role is vital for supporting day-to-day operations, including ERP systems, Google Suite platforms, internal servers, and other company-critical technologies.
This position requires a strong understanding of system administration, troubleshooting, and problem-solving skills. The ideal candidate will have hands-on experience maintaining web applications and internal servers, as well as familiarity with Google Workspace administration.
The successful candidate will also possess excellent communication and interpersonal skills, with the ability to work independently and manage multiple tasks. Bilingual proficiency in English and Korean languages is highly desirable.
Responsibilities:
- Oversee the maintenance and performance of the company's system, ensuring smooth operations for all departments.
- Manage and troubleshoot issues related to the Google ecosystem (Google Workspace, Google Sheets, Reports, etc.).
- Maintain and monitor internal servers and networking infrastructure, including backups and disaster recovery plans.
- Provide end-user support for hardware and software issues (laptops, desktops, printers, etc.).
- Assist employees with technical issues in a timely and professional manner, ensuring minimal disruption to workflows.
- Install, configure, and update software applications and hardware equipment.
- Monitor the inventory of IT equipment, managing upgrades and replacements as needed.
- Collaborate with the IT project manager to streamline and optimize system workflows.
- Research and recommend new technologies to improve the company's IT systems and operations.
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