Service Writer

4 hours ago


Appleton, Wisconsin, United States US Tech Force - Appleton Full time
Job Description

US Tech Force is seeking a skilled Service Writer to join our team.

The ideal candidate will have previous work experience in the Manufacturing or Automotive industry and be able to develop relationships with customers through successful management of product or service delivery.

Responsibilities include:

  • Assisting in handling customer complaints and concerns
  • Maintaining customer profiles in computer systems
  • Tracking repairs and their causes
  • Developing cost estimates
  • Verifying service contract coverage
  • Processing warranty and Product Improvement Claims
  • Logging parts needed and how much time should be allocated to make the repair
  • Scheduling the appropriate technician for the repairs
  • Conveying information to the customers in a timely fashion
  • Ensuring all work orders are closed on a timely basis

Requirements:

  • High school diploma, GED, or equivalent
  • 2-plus years of experience in a service advisor role strongly preferred
  • Experience or certification with specific manufacturer is a bonus
  • Computer and point-of-sale proficiency
  • Previous customer service experience
  • Valid driver's license with an acceptable driving record

Benefits:

Medical, dental, and vision benefits are offered.

For more information, please visit our website at www.ustechforce.com.


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