Guest Advocate

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.

We're seeking a Guest Advocate to join our team, responsible for delivering exceptional guest experiences. As a Guest Advocate, you'll be the face of Target, welcoming and thanking guests, and exceeding their expectations by focusing on guest interaction and recovery.

• Deliver easy and seamless service to all guests, including those using Order Pick Up, Drive Up, and Registry services.
• Be knowledgeable about our products and services, and able to educate guests on their benefits.
• Scan and bag guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities, and events.
• Speak to the benefits of the Target RedCard with every guest and assist them through the application process.
• Understand and show guests how to use Wallet and other features and offerings within the Target App.
• Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
• Attempt every return and follow register prompts, empowered to make it right for the guest while following Target's policies and procedures.
• Make it right for the guest by de-escalating any negative situations and recovering the guest shopping experience while following Target's policies and procedures.

• Communicate effectively, including using positive language and being attentive to guests' needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while multi-tasking.
• Willing to educate guests and sell products and services.
• Learn and adapt to evolving technology needs.
• Work both independently and with a team.
• Accurately handle cash register operations and cash transactions.
• Ability to work outdoors in various climates.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.
• Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.

Target offers competitive benefits, including financial and education support, well-being programs, and more. We're an awesome place to work and care about our teams, so we want to make sure we're clear on a few more basics that we expect:

• Accurately handle cash register operations and cash transactions.
• Ability to work outdoors in various climates.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.
• Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.

We're an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at for additional information.