Customer Service Coordinator

4 days ago


Moline, Illinois, United States B&B Truck & Trailer and Cantrell's Towing Full time

Cantrell's Towing in Colona, IL is seeking a Dispatcher to join their growing team. The selected candidate will be responsible for managing daily operations, coordinating with drivers, and providing excellent customer service.

Job Responsibilities:
  • Assign and prioritize jobs to drivers
  • Safely plan trips around loads/calls/emergencies/customer expectations
  • Assist drivers in planning routes where necessary
  • Communicate with drivers, checking in throughout pickup, transit, and delivery
  • Manage customer service issues in real time in a professional manner
  • Complete paperwork and enter required data into computer as required

The ideal candidate will have high school diploma or equivalent, experience in dispatching or trucking operations, and strong communication skills. Availability to work an afterhours call schedule is also a plus.

Benefits:
  • Free medical plan option
  • Dental, vision, and life insurance options
  • Competitive pay ($45,000 - $60,000 per year)
  • Paid time off
  • Holiday pay
  • 401(k) with employer match


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