Technical IT Project Lead
3 weeks ago
We are seeking an experienced Technical IT Project Lead to join our professional team at myIT.com.
Job SummaryThe Senior Systems Engineer will oversee the installation of multiple complex projects as lead technician, manage work performed by Support Technicians, Field Technicians and Systems Engineers, and serve as a Primary Contact for internal escalations.
Key Responsibilities- Support desktops, mobile devices, servers, networks via phone, email, remote access tools and onsite at client locations
- Communicate with clients as needed to resolve support issues and coordinate with other members of the Service Team for emergencies
- Troubleshoot, install, and maintain equipment at client locations, work to fulfill client requests for purchase of additional services or equipment and oversee installation of more complex equipment replacement
- Participate in and conduct internal and client meetings, help develop client IT strategies and assist in maintaining company records and customer network documentation
- Assist Help Desk Technicians, Field Technicians and Field Engineers with support issues that require escalation
- 5+ years IT support experience, 3 or more years as a Field Engineer, with proven experience working on servers and multiple complex projects as lead technician
- Ability to pass advanced proficiency tests on hardware, software, networking, servers and cloud services and mobile devices
- Ability to work as scheduled sitting, standing, stooping, lift and carry 35 lbs., use a keyboard, and speak on the phone
- Ability to travel to client site using private vehicle, hired vehicle, walking or public transit
- Ability to be lead technician on server and workstation projects and diagnose network issues
- Cloud, Microsoft 365 and Microsoft Azure certifications a plus
- Managed Services (MSP), Connectwise and Kaseya experience a plus
- Competitive salary: $80,000 - $110,000 per year
- Benefits package including health insurance, retirement plan, and paid time off
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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