Spa Massage Therapist

4 weeks ago

Reno, Nevada, United States Grand Sierra Resort and Casino Full time

Job Summary:

As a Spa Massage Therapist at Grand Sierra Resort and Casino, you will be responsible for providing exceptional massage and body treatments to our guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities:

  • Assess clients' soft tissue condition, joint quality, and function, muscle strength, and range of motion.
  • Treat clients in a professional setting, adhering to strict draping protocol.
  • Confer with clients about their health concerns, allergies, and problems with stress or pain to determine any contraindications.
  • Perform all body/massage treatments on the spa menu according to treatment protocol.
  • Prepare products, supplies, and equipment as required.
  • Maintain a clean and safe environment.
  • Achieve weekly retail sales goals.
  • Perform other duties and projects as assigned.

Requirements:
  • High School Diploma required.
  • Hold a current Nevada State Board of Massage Therapist License.
  • Minimum of 1 year experience performing massage and body treatments in a spa environment is preferred but not required.
  • Maintain all inventory items and supplies and communicate needs in advance.
  • Provide special assistance to all guests and groups, immediately take care of any customer complaints.
  • Prior experience working with the public preferred.
  • Must have ability to maintain composure under pressure situations.
  • Flexibility of shift and hours is necessary.
  • Must be willing to learn and work in additional areas.
  • Must train in all related treatments as created.
  • Ability to work with various related products and tools, including scented and unscented oils, scrubs, crèmes, gels, and lotions, heated stones/shells, and other bodywork tools as required.
  • Exceptional guest service skills, courtesy, professionalism skills are required.
  • Detail-oriented with strong organizational skills.
  • Sit, walk, stand, (as required), push/pull, bend (at neck & waist), squat, kneel, and reach above/below shoulder level as required.
  • Lifting up to 50 pounds on occasion as needed.
  • Simple grasping, fine hand manipulation, and repetitive use of the hands is required to complete essential functions.
  • Comply with hotel rules and regulations for the safe and efficient operation of Hotel facilities.
  • Must display exceptional positive team player attitude.

Additional Information:
  • In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel.
  • Attend and participate in meetings in order to be informed of new rules, regulations, and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.
  • Provide a safe environment for customers and employees.
  • Report emergencies to proper authorities.
  • Report all suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel.
  • Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
  • Abide by all State, federal, and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
  • Abide by all State and corporate regulations pertaining to the presence of minors in gaming areas.

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