Customer Experience Representative

3 weeks ago


Maryville, Tennessee, United States Smith and Wesson Full time

Are you looking for a challenging and rewarding career opportunity? Look no further As a Customer Service Representative at Smith & Wesson, you will have the chance to work with a world-renowned brand and make a real impact on our customers' lives.

Salary and Benefits

We are offering a competitive salary of $17/hour, plus a range of excellent benefits, including health, dental, and vision insurance, prescription drug coverage, employee assistance program, group life insurance, disability insurance, investment 401(k) plan and profit sharing, discounted employee stock purchase plan, paid vacation, holidays, and winter shutdown, tuition assistance program, employee product discounts, and service awards.

About the Job

In this role, you will be responsible for handling all order inquiries, both written and verbal, regarding existing or completed orders. This includes receiving verbal phone-in orders from customers, determining Smith & Wesson discounts, customer classification, and terms of sale. You will also identify and advise managers of problem areas, such as parts shortages, shipping delays, service failures, highly dissatisfied customers, quality issues, and more.

  • You will respond to all written and verbal communications from customers regarding emergency orders, status of existing orders, shortages, shipping errors, delivery dates, price quotes, obsolete merchandise, complaints, credits, order tracking, and returns.
  • You will notify customers about availability problems, unreasonable delays, and quantity errors.
  • You will process the replacement of handguns with authorization from department managers.

As a key member of our team, you will communicate with customers to meet delivery and maintain desired quality standards. You will also make sensitive determinations on part orders to be sent free of charge under warranty and respond to sensitive customer inquiries and complaints regarding handgun quality and service department delays.

Requirements
  • You must have a minimum 1-3 years of data entry and customer service experience.
  • You must possess a high school diploma or equivalent.
  • You must have strong interpersonal skills, proficiency in Microsoft Word, Excel, and PowerPoint, and the ability to perform with minimal supervision.


  • Maryville, Tennessee, United States Walgreens Full time

    Walgreens Job OverviewWe are seeking a skilled Customer Service Associate to join our team at Walgreens. As a valued member of our retail sales team, you will be responsible for delivering exceptional customer service and driving sales growth.About the RoleThe ideal candidate will have excellent communication skills and the ability to work effectively in a...


  • Maryville, Tennessee, United States Boatmate Trailers, LLC Full time

    OverviewWelcome to Boatmate Trailers, LLC, where we're dedicated to crafting the highest quality premium boat trailers in the industry. As a leader in innovation and customer satisfaction, we strive to deliver more than you expect. Our commitment to excellence is reflected in every aspect of our business, from product design to customer service.We're seeking...


  • Maryville, Tennessee, United States Wal-Mart Stores , Inc. Full time

    Job Title: Customer Service RepresentativeAt Walmart Stores, Inc., we are looking for a friendly and helpful Customer Service Representative to join our team. As a Customer Service Representative, you will play a major role in creating a positive shopping experience for our customers. Your primary responsibility will be to provide excellent customer service,...


  • Maryville, Tennessee, United States Walmart Full time

    Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service and ensuring that customers have a positive shopping experience. This includes responding to customer inquiries, resolving issues in a timely manner, and promoting products and services.About the Role:This is an entry-level position that requires...


  • Maryville, Tennessee, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeAbout the Job:We are seeking a friendly and energetic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing excellent customer service to our clients, answering phone calls, taking orders, and ensuring that every customer leaves our store...


  • Maryville, Tennessee, United States Food Lion Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in Retail Operations. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and maintaining the highest standards of quality.


  • Maryville, Tennessee, United States Spirit Halloween Full time

    Spirit Halloween is seeking a dynamic Customer Service Representative to join their team. This role involves interacting with customers, building sales, and assisting with merchandising the store.The ideal candidate will have excellent communication skills, be knowledgeable about store products, and be able to work in a fast-paced environment. The estimated...


  • Maryville, Tennessee, United States Domino's Franchise Full time

    Are you looking for a part-time job that offers flexibility and opportunities for advancement? Do you enjoy working independently and interacting with customers?We are seeking a Driver and Customer Service Representative to join our team at Domino's Franchise. As a driver, you will be responsible for delivering pizzas to customers while providing excellent...

  • Sales Representative

    2 weeks ago


    Maryville, Tennessee, United States American Home Design Full time

    OverviewAt American Home Design, we are seeking a highly motivated and energetic In-Store Sales Representative to join our team. This role is perfect for individuals who enjoy interacting with customers and promoting our water products.In this position, you will work inside the local Home Depot store, conducting brief water surveys with shoppers and...


  • Maryville, Tennessee, United States Cash America Full time

    Job Summary:This Retail Sales Associate position offers a unique opportunity to join a fast-paced retail environment where you can make a real impact on customer satisfaction. As a key member of our team, you will be responsible for developing strong relationships with customers, processing transactions, and maintaining store appearance.If you have excellent...


  • Maryville, Tennessee, United States Calhoun's Full time

    Cashiers Wanted!We are currently seeking a qualified Server to join our team at Calhoun's in Maryville.This role involves taking orders, serving food and beverages, and interacting with guests in a friendly and courteous manner.You will also be responsible for processing transactions accurately and handling customer complaints in a professional manner.We...


  • Maryville, Tennessee, United States Jason Breland - State Farm Agent Full time

    Job Summary:We are seeking a highly skilled Insurance Customer Experience Specialist to join our team at Jason Breland State Farm Agent. As a key member of our customer service team, you will play a critical role in delivering exceptional experiences to our clients, ensuring their needs are met, and exceeding their expectations.About the Role:As an Insurance...


  • Maryville, Tennessee, United States Little Caesars Full time

    Compensation and BenefitsAs a Crew Member at Little Caesars, you can expect an estimated annual salary of $28,000 based on industry standards for this role and location. Additionally, you will be eligible for benefits that support your well-being and career growth.The Crew Member's duties and responsibilities are subject to change as necessitated by business...


  • Maryville, Tennessee, United States TJX Companies Full time

    Are you looking for a career that combines customer service with cleaning responsibilities? Look no further than TJ Maxx's Customer Experience Team! As a member of our team, you will be responsible for providing exceptional service to our customers while maintaining a clean and organized store environment.Estimated Salary: $48,000 - $65,000 per yearThe ideal...


  • Maryville, Tennessee, United States Hallmark Full time

    About the RoleWe're looking for a skilled Part-Time Sales Leader to join our team in Foot Hills Mall, Maryville, TN. In this role, you'll be responsible for driving sales growth, developing sales teams, and delivering exceptional customer experiences.Key Performance Indicators:Demonstrate expertise in customer engagement and consultative selling...


  • Maryville, Tennessee, United States Hallmark Full time

    Job DescriptionAs a Retail Sales Associate at Hallmark Corporate owned Gold Crown store #773 in Foot Hills Mall located in Maryville, TN, you will be the face of our brand to customers, providing exceptional consumer shopping experiences that leave guests feeling inspired and eager to return. Your primary responsibilities will include:Making product...


  • Maryville, Tennessee, United States Wal-Mart Stores , Inc. Full time

    As a Sales Associate with the General Merchandise team at Wal-Mart Stores, Inc., you will be responsible for providing exceptional customer service and assisting customers in finding the products they need. This role requires strong communication and problem-solving skills, as well as the ability to multitask and prioritize tasks effectively.Key...


  • Maryville, Tennessee, United States Food City Full time

    At Food City, we're seeking a motivated and friendly Cashier Representative to join our team. In this role, you'll provide exceptional customer service by scanning and ringing orders accurately and efficiently. You'll also be responsible for receiving and handling all funds for each transaction. As a Cashier Representative, you'll assist the courtesy clerk...


  • Maryville, Tennessee, United States Wal-Mart Stores , Inc. Full time

    What You'll Do:In this dynamic role, you will be responsible for creating a positive customer experience by providing excellent service and ensuring that customers have a great first and last impression. Some of your key responsibilities will include:Ensuring that customers are greeted with a smile and thanked upon leaving the store.Scanning items quickly...


  • Maryville, Tennessee, United States Foothills Milling Company Inc Full time

    We are seeking a friendly and outgoing Barista to join our cafe team at Foothills Milling Company Inc.The ideal candidate is passionate about coffee and willing to go above and beyond to ensure customer satisfaction. Key Responsibilities:Welcome customers into the coffee shop with a smileExplain menu items to customersCreate a variety of espresso-based...