Patient Services Representative
4 days ago
UnitedHealth Group is seeking a Patient Services Representative to provide administrative support in our medical front office. This role involves interacting with patients, families, and staff, ensuring smooth day-to-day operations. The selected candidate will possess excellent communication skills, attention to detail, and strong organizational abilities.
About the Job:
The Patient Services Representative will be responsible for greeting patients, family members, and guests, assisting with scheduling appointments, checking patients in/out, and verifying insurance information. This role also involves collecting co-payments and patient balances, answering incoming phone calls, and taking messages. You will work closely with other staff members to ensure seamless operations and meet financial, clinical, and service goals.
Responsibilities:
- Greet patients, family members, and guests warmly and provide exceptional customer service.
- Assist patients with scheduling appointments, checking them in/out, and verifying insurance information.
- Collect co-payments and patient balances, answer incoming phone calls, and take messages.
Requirements:
To be successful in this role, you should possess a high school diploma or equivalent, at least one year of experience working in a medical front office position, and intermediate-level computer proficiency. You should also be able to travel to training workshops and other offices as needed for coverage. Estimated salary: $16.54 - $32.55 per hour.
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