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Retail Engagement Coordinator

2 months ago

Warner Robins, Georgia, United States HomeGoods Full time
{"h1": "Customer Experience Leader", "p": "At HomeGoods, we strive to provide an exceptional shopping experience for our customers. As a Customer Experience Leader, you will be responsible for promoting a highly satisfied customer experience while driving customer loyalty. Your role will involve training and mentoring our Associates on frontline execution of all register transactions, addressing customer concerns and issues promptly, and updating our team on current customer experience feedback, goals, and company initiatives.

**Key Responsibilities:**

* Promote a highly satisfied customer experience
* Drive customer loyalty through programs and initiatives
* Address customer concerns and issues promptly
* Train and mentor all Associates on policies and procedures
* Provide recognition and constructive feedback on cashier performance
* Maintain and monitor cash controls, including change fund
* Adhere to all labor laws and meal and break period policies
* Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor
* Audit and approve paperwork
* Maintain cleanliness, recovery, and organizational standards throughout the frontline
* Monitor all frontline equipment, communicating issues to management
* Execute and adhere to company directives
* Maintain and uphold merchandising standards within the queue-line
* Adhere to all operational, merchandise, and loss prevention policies and procedures
* Ensure proper and timely handling of damages and mark out of stock
* Promote a safe environment, reporting any type of safety hazard in the store

**About Us:**

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

**Equal Employment Opportunity:**

HomeGoods is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

**Contact Information:**

If you are interested in this opportunity, please submit your application through our website.