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Service Delivery Associate

1 week ago

West Chester, Pennsylvania, United States AireServ Heating and Air Conditioning Full time

Job Summary

We are seeking a highly skilled Customer Support Expert to join our team. As a key member of our service delivery team, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction with our services.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong passion for delivering exceptional customer experiences.

In this role, you will be the face of AireServ, interacting with customers on a daily basis to schedule appointments, address concerns, and provide solutions to their heating and air conditioning needs.

  • Schedule appointments with customers to meet their heating and air conditioning needs
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with dispatchers to assign daily work and calls to other team members
  • Perform marketing and sales functions to sell additional services and products