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Shift Supervisor

2 months ago

Springfield, Illinois, United States Mental Health Association - Western MA Full time
Job Summary

Mental Health Association - Western MA is seeking a highly skilled and compassionate Shift Supervisor to join our Residential Program team. As a Shift Supervisor, you will play a critical role in providing leadership and support to our residential staff, empowering participants to achieve their vision of recovery and rehabilitation.

Key Responsibilities
  • Supervision and Leadership
    • Directly supervise and educate a team of residential support specialists, promoting a strength-based approach that fosters growth and opportunity.
    • Assist staff in processing challenges and supporting residents in engaging in daily needs, while monitoring physical well-being and delivering services.
    • Support staff through regular supervision meetings, monitoring attendance, and assisting the program supervisor in following up with staff who are not meeting standards.
    • Collaborate with the program supervisor to ensure goals and objectives are communicated effectively throughout the program.
    • Assist with staff evaluations, trainings, guidance, and feedback.
  • Administrative Duties
    • Monitor compliance of all documentation, including contact notes, rehabilitation notes, medication administration documentation, daily logs, and Individual Action Plans.
    • Respond promptly to medical and psychiatric emergencies, notifying the supervisor within specified time limits.
    • Support the program supervisor in ensuring smooth communication between disciplines involved in supporting participants.
    • Attend workshops and training programs to enhance skills and knowledge.
  • Participant Support and Advocacy
    • Engage, educate, and empower participants to access community-based resources, promoting self-determination, rehabilitation, and recovery.
    • Act as a role-model/teacher, participating in activities of daily living (ADLs) as a teaching tool.
    • Empower participants by teaching self-advocacy skills, acting as a liaison with hospitals, clinics, medical personnel, family members, and other providers.
    • Support participants in activities of daily living (ADLs), such as personal hygiene, upkeep of personal living space, laundry, cooking/nutrition, and establishing healthy lifestyle habits.
    • Support participants in accessing educational opportunities, understanding and accessing benefits and resources, and managing money.
    • Work with the team to achieve the common vision of community-based flexible supports, demonstrating professionalism, organization, and good interpersonal skills.
    • Include participants in all household tasks, ensuring tasks are completed regularly and maintaining a high level of cleanliness and safety.
    • Provide transportation to participants, ensuring they can address their needs, and complete MHA's Driver Awareness training and van driver training as applicable.
    • Regularly utilize online agency reporting systems, internet-based applications, and electronic health records systems, attending training to strengthen or gain new computer skills as necessary.
    • Facilitate psycho-educational groups and weekly house meetings, practicing constant professionalism and maintaining boundaries.
  • Participant Health and Wellbeing
    • Utilize a strengths-based and trauma-informed approach to empower participants to identify their hopes, dreams, and goals, collaborating with the multi-disciplinary support team.
    • Identify opportunities to support participants in recognizing triggers to pre-crisis behaviors/symptoms, supporting them in managing triggers to avoid crisis situations.
    • Respond immediately to pre-crisis/crisis or medical events, following safety plans for those who have them, and keeping supervisory personnel informed.
    • Adjust and adapt the level of support to varying needs of participants, performing other similar or related duties as assigned or as necessary.
    • Report any incidents of participant abuse or act of omission/neglect to agency management, the Disabled Person's Protection Commission DPPC, or elder abuse hotline as applicable.
    • Administer medications in accordance with MAP standards and guidelines.
  • Teamwork, Communications, Cooperation, and Continuous Learning
    • Regularly attend and actively participate in team meetings, supervision meetings, and other scheduled meetings, attending agency-mandated training and maintaining required certifications.
    • Maintain and foster a team atmosphere with colleagues and supervisor, prioritizing participant needs.
    • Use constructive supervisor feedback to grow and enhance professional skills.
    • Attend various workshops and training programs.