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Customer Care Associate

2 months ago

Keller, Texas, United States Baldwin Risk Partners Full time
Company Overview:
At Baldwin Risk Partners, we are committed to revolutionizing the insurance landscape. Our journey began with a singular focus on tech-enabled solutions, and we have since expanded our offerings to include a diverse range of insurance products. With a rapidly growing team, we prioritize innovation and a superior colleague experience.

Position Summary:
The Customer Service Representative will be responsible for managing customer inquiries through various channels, including phone and email. This role involves processing payments, implementing policy modifications, and ensuring a seamless customer experience without the need for a license.

Key Responsibilities:
  • Handle incoming customer calls and initiate outbound communications as required.
  • Respond to customer service emails promptly and professionally.
  • Process payments related to insurance policies.
  • Implement changes and endorsements to policies that do not necessitate a license.

Qualifications:
  • Must secure a Property & Casualty Insurance License within 90 days of employment.

Experience & Education:
  • A minimum of 2 years in customer service or 1 year in a call center environment.
  • High School diploma or GED is required.

Join us at Baldwin Risk Partners and be part of a forward-thinking team dedicated to transforming the insurance industry.