Claim Representative Trainee

5 days ago

Englewood, Colorado, United States Travelers Insurance Full time
Job Summary

We are seeking a highly motivated and detail-oriented Claim Representative Trainee to join our team at Travelers Insurance. As a Claim Representative Trainee, you will be responsible for investigating, evaluating, and resolving claims related to property losses. This is an excellent opportunity to develop your skills and knowledge in the insurance industry and advance your career.

Key Responsibilities
  • Investigate and evaluate claims related to property losses, including determining coverage, damages, and liability.
  • Establish accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer-assisted estimates.
  • Use innovative technologies to streamline the claims process and improve efficiency.
  • Negotiate and convey claim settlements within authority limits.
  • Write denial letters, Reservation of Rights, and other complex correspondence to insureds.
  • Properly assess extent of damages and manage damages through proper usage of cost evaluation tools.
  • Meet all quality standards and expectations per Knowledge Guides.
  • Maintain an effective diary system and document claim file activities in accordance with established procedures.
  • Manage file inventory to ensure timely resolution of cases.
  • Handle files in compliance with state regulations, where applicable.
  • Provide excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.
  • Recognize when to refer claims to Special Investigations Unit and/or Subrogation Unit.
  • Perform administrative functions such as expense accounts, time off reporting, etc. as required.
  • Provide multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, WC, GL, and other areas of the business as needed.
Requirements
  • Bachelor's Degree preferred or a minimum of 2 years of work or customer service-related experience.
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks.
  • Verbal and written communication skills.
  • Attention to detail ensuring accuracy.
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities.
  • Analytical thinking.
  • Judgment/Decision making.
What We Offer
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
About Us

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

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