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Pet Care Specialist

2 months ago

Norman, Oklahoma, United States Petco Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Petco. As a key member of our store team, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring a positive shopping experience for our guests.

Key Responsibilities:

  • Customer Service: Engage with guests to provide exceptional customer service, respond to inquiries professionally, and resolve customer complaints in a timely and professional manner.
  • Product Knowledge: Share product knowledge and suggest appropriate merchandise to customers, stay informed about new products and services, and maintain awareness of promotions and special services.
  • Teamwork: Promote teamwork and collaboration, contribute to a safe environment, and be a part of a collaborative culture.
  • Additional Responsibilities: Utilize selling behaviors to provide an amazing guest experience, maintain awareness of seasonal training topics, and stay informed on pet-related events in the community.

Requirements:

  • Experience: Minimum 2 years of public-facing experience in animal nutrition.
  • Knowledge: Knowledge of grooming salon programs and certifications, familiarity with dog training classes and schedules, and understanding of photography and vaccination schedules.

Working Conditions:

The majority of tasks are conducted indoors, with occasional merchandise stocking and customer carry-outs. Position requires bending, kneeling, lifting, and standing for extended periods of time. Direct customer interaction is a key aspect of the role.