Computer Systems Troubleshooter

4 days ago


North Chicago, Illinois, United States Global Enterprise Services, LLC Full time

**Job Summary:** Computer Systems Troubleshooter

About the Position:

We are seeking a skilled Computer Systems Troubleshooter to join our IT team at Global Enterprise Services, LLC. As a Computer Systems Troubleshooter, you will be responsible for identifying and resolving complex technical issues with our clients' computer systems and software applications.

Key Responsibilities:

  • Identify and resolve complex technical issues with computer systems and software applications
  • Troubleshoot hardware and software issues
  • Collaborate with other teams to resolve technical issues
  • Document all interactions with clients in our ticketing system
  • Develop and implement solutions to prevent future technical issues

Requirements:

  • High school diploma or equivalent required; degree in Computer Science or related field preferred
  • 2+ years of experience in a technical support role
  • Knowledge of Microsoft Windows and Office 365
  • Excellent communication and problem-solving skills

Estimated Salary:$55,000 - $75,000 per year

Location:North Chicago, IL 60064



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