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Network Systems Analyst
2 months ago
Cooper University Health Care is seeking a highly skilled Network Analyst to join our team. As a Network Analyst, you will play a critical role in ensuring the stability, integrity, and efficient operation of our in-house desktop and servers that support core organizational functions.
Key Responsibilities- Monitor, maintain, support, and optimize all networked devices, software, and associated operating systems.
- Provide escalation support for all desktop, network, and server-related issues and backfill desktop support when necessary.
- Act as a liaison between the Desktop Support Team and the Server, Network, Applications, and Security Teams.
- Support Single-Sign on infrastructure and troubleshoot SSO issues.
- Participate in Systems and Network Support On-Call Rotation.
- Track, prioritize, and document IT requests.
- Maintain working knowledge of current equipment.
- Diagnose software and hardware problems relating to the desktop and networking environment.
- Identify problems and repair printers, desktops, and peripherals.
- Interface with IS and vendors to resolve issues onsite.
- Educate end users on technology.
- Keep up-to-date on industry trends and continuously enhance professional expertise and knowledge.
- Leave a calling card or note when servicing customer equipment in their absence.
- Escalate to desktop manager repeat customer problems and patterns observed to analyze trends and address the core problem.
- 2-4 years of experience required.
- Associate's degree preferred.
- MCSE, MCSA, CCENT, CCNA, or equivalent work experience preferred.
- Minimum of 2 years' experience in computer hardware installation, maintenance, and repair.
- Strong analytical, technical, and troubleshooting skills required.
- Customer focus and positive, can-do approach is critical.
- Good interpersonal, verbal, and written communication skills.
