CCM Developer

We are a leading provider of innovative Customer Communications Management (CCM) solutions, empowering businesses to deliver exceptional customer experiences.

As a CCM Developer at ECM Tek LLC, you will play a vital role in designing, developing, and implementing cutting-edge CCM solutions using industry-leading applications such as SmartCOMM, xPression, and Thunderhead.

• Solution Development: Design, develop, and maintain CCM solutions that meet business requirements, ensuring seamless integration with other systems and databases.
• Data Transformation: Perform data transformation tasks, including data mapping, XML parsing, and SQL operations to extract, manipulate, and format data for use in customer communications.
• Template Design: Create and modify templates and layouts for customer communications, adhering to branding guidelines and maintaining consistency across all touchpoints.
• Integration: Collaborate with IT teams to integrate CCM applications with other systems and databases, ensuring efficient data exchange and minimizing errors.
• Quality Assurance: Conduct thorough testing and debugging of CCM solutions to guarantee accuracy and reliability in customer communications.
• Documentation: Maintain detailed documentation of CCM configurations, templates, and processes, facilitating knowledge sharing and onboarding new team members.
• Collaboration: Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to enhance customer communication strategies.
• Training: Provide training and support to end-users on CCM applications and best practices, ensuring they can effectively leverage the technology to drive business results.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in developing CCM solutions using SmartCOMM, xPression, and Thunderhead applications.
• Strong knowledge of SQL for data manipulation and retrieval.
• Proficiency in XML and data transformation.
• Familiarity with Microsoft Word for template design and document generation.
• Excellent problem-solving skills and attention to detail.
• Effective communication and teamwork abilities.
• Ability to work independently and meet project deadlines.

• Certification in SmartCOMM, xPression, or Thunderhead CCM applications.
• Experience with other CCM tools or platforms.
• Knowledge of scripting languages (e.g., JavaScript, VBScript).
• Understanding of document composition and variable data printing.

This remote opportunity offers a competitive salary range of $80,000 - $120,000 per year, depending on experience and qualifications. As a member of our team, you will enjoy the flexibility to work from anywhere and contribute to a dynamic, growing organization.