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Maintenance and Reliability Specialist

2 months ago

Phoenix, Arizona, United States BLM GROUP USA Full time
About the Role

We are seeking a highly skilled Maintenance and Reliability Specialist to join our team at BLM GROUP USA. As a key member of our Service department, you will be responsible for performing preventive maintenance of our equipment at customer sites, ensuring timely resolutions to customer issues, and maintaining a positive client relationship.

Key Responsibilities
  • Support the sales staff in servicing BLM equipment
  • Perform preventive maintenance and service of equipment for customers at the customer site
  • Support maintenance performance monitoring, root cause analysis, condition-based monitoring, and reliability-centered maintenance approach
  • Provide support to programmers on best recommendations and approaches on programming parts
  • Recommend improved practices, methods, and procedures to increase efficiency and quality while reducing equipment downtime
  • Provide support and training for operators and maintenance personnel when needed and onsite
  • Carefully and accurately document all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
  • Maintain excellent customer service and customer satisfaction
  • Prepare service reports/work order forms timely and accurately
  • Accurately track expenses and completes expense reports in a timely manner
  • Maintain a safe work environment and operates within OSHA/MIOSHA guidelines
  • Must be able to work overtime as required by customer need
  • Travel as required
Requirements
  • High School Diploma required
  • Associate degree in a Technical discipline is preferred or comparable military experience
  • At least five (5) years of experience in machine tool operation, maintenance, and repair
  • At least two (2) years of CAD/CAM software experience
  • At least five (5) years of experience in a similar technical position
  • At least one (1) year in a customer service role
Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The incumbent works primarily in a manufacturing facility where the noise level could be moderate to loud. Occasionally will perform work in an office environment.

The position requires approximately travel. Travel will be regional or international as required.