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Customer Service Representative
2 months ago
Job Title: Customer Engineer/Buffer
Job Summary:
Mindlance is seeking a highly skilled and motivated Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing exceptional customer service and technical support to our clients. You will work closely with our team to diagnose and resolve technical issues, perform routine maintenance, and ensure that our clients' equipment is running smoothly.
Key Responsibilities:
- Represent the Mindlance brand and provide exceptional customer service to our clients.
- Diagnose and resolve technical issues with our clients' equipment.
- Perform routine maintenance and repairs on our clients' equipment.
- Maintain accurate records of work performed and communicate with clients as needed.
- Work closely with our team to ensure that our clients' equipment is running smoothly and efficiently.
Requirements:
- High School Diploma or equivalent required.
- 0-1 years of related experience preferred.
- Reliable transportation and a valid driver's license required.
- Basic tools and a smartphone required.
- Ability to work a flexible schedule, including nights, weekends, and overtime.
- High level of personal integrity and ability to work well with minimal supervision.
- Basic electrical and mechanical aptitude, skillset, and knowledge required.
- Good problem-solving skills and ability to pick up new skills quickly.
Preferred Qualifications:
- An associate degree is preferred.
- Previous experience with client or similar equipment is preferred.
Working Conditions:
- May require bending, squatting, walking, standing, and sitting for prolonged periods.
- May require prolonged travel based on service area.
- May require carrying and lifting a tool kit and parts of varying weights.