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Optical Sales Associate

1 month ago

Lincoln, Nebraska, United States Shopko Optical Full time
Job Title: PT Optical Sales Associate

Shopko Optical is seeking a Part-time Optical Sales Associate to join our team in Lincoln, NE.

Job Summary:

As an Optical Sales Associate, you will be responsible for providing excellent customer and patient service in the selection, ordering, and dispensing of eyewear. You will also complete pre-screening activities prior to patient exams, prepare work orders for the Optical Lab, process medical billing information, and maintain frame inventory.

Key Responsibilities:

  • Provide exceptional customer and patient service according to company and Optical Center standards
  • Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames to satisfy patient needs
  • Assist patients in selecting frames according to style and color, ensuring frames are coordinated with facial and eye measurements and optical prescriptions
  • Order and dispense eyewear accurately and professionally
  • Assist patients with proper frame repairs and adjustments, and show patients how to insert, remove, and care for their contact lenses
  • Assist the Optometrist with case histories and screenings
  • Maintain a complete knowledge of third-party plans and claims, explain promotions and special lens offerings to patients and customers, balance accounts, and prepare work orders containing specific instructions for the Optical Lab
  • Process medical billing information and ensure proper merchandising of frame inventory

Requirements:

  • High School Graduate or equivalent
  • Maintain license as required by state
  • To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
  • Previous experience in an office and/or optical dispensing is preferred
  • Able to handle multiple customer interactions/phone calls at a time, and able to work with patient eyewear needs including analyzing prescriptions, repairs, and adjustments, and lifestyle dispensing

Working Conditions:

  • Able to effectively communicate at all levels within the organization through written and two-way verbal communication
  • Able to read and write at a high school graduate level
  • Able to sit or stand for extended periods of time, and able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
  • Able to lift 10 to 20 pounds, and able to see (Near, Distance, Color, and Depth Perception)
  • Manual and finger dexterity, as well as hand/arm steadiness, and ability to grip and hold items
  • Good eye and hand coordination, and able to operate a cash register, various optical equipment, and tools
  • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines, and able to travel independently to support Company objectives and personal development