Seasonal Sales Associate

2 days ago

Garden Grove, California, United States Five Below Full time
About Five Below

At Five Below, we're passionate about creating an amazing experience for our customers. Our purpose is to provide a fun and exciting shopping experience, filled with unlimited possibilities, priced so low that you can always say yes to the newest and coolest stuff.

The Five Below Way

We believe in a culture that inspires our associates to be their best selves. Our values and behaviors are at the heart of everything we do, and we're looking for individuals who share our passion for delivering exceptional customer service.

Responsibilities
  1. Greet and Assist Customers
  • Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently
Understand and Meet Customer Needs
  • Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations
  • Engage in suggestive selling while staying informed on product availability
Promote Store Events and Promotions
  • Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales
Resolve Customer Concerns
  • Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible
Communicate Needs to Management
  • Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner
Support Team and Company Goals
  • Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment
Qualifications
  • At least 16 years old
  • Available to work a flexible schedule
  • Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
  • Good communicator with the ability to engage with customers
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Able to learn procedural knowledge acquired through on-the-job training
Essential Job Functions
  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers

Must be able to exchange accurate information in these situations. Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required). Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures. Must be able to remain in a stationary, upright position for 80% of the time.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us. Five Below is an Equal Opportunity Employer.

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