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Customer Experience Director

1 week ago

Lee's Summit, Missouri, United States AEG Full time

Position Summary:

The Customer Experience Director will lead the team in delivering an outstanding experience for members and guests. This role requires a high-energy leader who is customer-obsessed and passionate about building a thriving community.

Responsibilities:

Main Responsibilities:

  • Lead and develop the front-line team to deliver an outstanding experience for members and guests.
  • Design and implement a structured training program focused on sales, service, and cultural values.
  • Coach and mentor team members, ensuring they understand how to drive membership growth and retention.
  • Maintain high energy and morale, fostering a culture of competitive greatness and infectious enthusiasm.

Requirements:

  • A passion for golf, community-building, and customer service is required.
  • 3+ years in hospitality, fitness, retail, or membership-based businesses with a focus on growth and customer experience.
  • Experience in sales, membership growth, or business development.
  • Strong leadership skills with experience in coaching and training teams.
  • Excellent communication skills, both written and verbal.