Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our riders, addressing their concerns, and ensuring their overall satisfaction with our services.
Key Responsibilities- Provide superior customer service through various channels, including in-person, phone, email, and online.
- Process monetary transactions, prepare bank deposits, and maintain accurate records.
- Assist riders with trip planning, provide information on transit routes and schedules, and schedule paratransit service trips.
- Maintain up-to-date transit system information, including schedule changes, rider alerts, and other relevant information.
- Document service information, such as phone calls, sales, and online inquiries.
- Organize and maintain files and records according to established procedures.
- Fulfill schedule rack duties at transit centers and manage schedule inventory.
- High school diploma or equivalent required.
- Valid driver's license from the state of residence with a good driving record.
- Ability to work in a professional office environment and interact with the public in a courteous and professional manner.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
This position will operate at various SARTA locations, including the Gateway Headquarters in Canton, OH, and other transit centers. The job operates in a professional office environment, using standard office equipment such as computers, phones, and photocopiers.
Expected Hours of WorkThis position is typically scheduled for five 8-hour shifts between 7am-8pm, Monday-Saturday. The position may involve substitution of position/location based on company needs.
TravelLittle to no overnight travel is expected for this position.
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