Customer Service Representative

2 weeks ago


Canton, United States Stark Area Regional Transit Authority Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our riders, addressing their concerns, and ensuring their overall satisfaction with our services.

Key Responsibilities
  • Provide superior customer service through various channels, including in-person, phone, email, and online.
  • Process monetary transactions, prepare bank deposits, and maintain accurate records.
  • Assist riders with trip planning, provide information on transit routes and schedules, and schedule paratransit service trips.
  • Maintain up-to-date transit system information, including schedule changes, rider alerts, and other relevant information.
  • Document service information, such as phone calls, sales, and online inquiries.
  • Organize and maintain files and records according to established procedures.
  • Fulfill schedule rack duties at transit centers and manage schedule inventory.
Requirements
  • High school diploma or equivalent required.
  • Valid driver's license from the state of residence with a good driving record.
  • Ability to work in a professional office environment and interact with the public in a courteous and professional manner.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Work Environment

This position will operate at various SARTA locations, including the Gateway Headquarters in Canton, OH, and other transit centers. The job operates in a professional office environment, using standard office equipment such as computers, phones, and photocopiers.

Expected Hours of Work

This position is typically scheduled for five 8-hour shifts between 7am-8pm, Monday-Saturday. The position may involve substitution of position/location based on company needs.

Travel

Little to no overnight travel is expected for this position.



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