HVAC Lead Technician

1 week ago

MagstattleBas, Grand Est, United States ABM Industries Full time
Job Summary

We are seeking a highly skilled and experienced HVAC Lead Technician to join our team at ABM Industries. As a key member of our service operations team, you will be responsible for leading a team of service technicians and ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Lead a team of service technicians to ensure timely and efficient completion of service calls and projects.
  • Provide technical guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties.
  • Develop and implement effective service strategies to meet customer needs and improve service delivery.
  • Collaborate with sales and operations teams to identify opportunities for growth and improvement.
  • Ensure compliance with company policies and procedures, as well as relevant industry regulations.
  • Provide excellent customer service and support to ensure customer satisfaction and loyalty.
  • Conduct regular performance reviews and provide feedback to team members to help them improve their skills and performance.
  • Stay up-to-date with industry developments and best practices to ensure that our team is equipped with the latest knowledge and skills.
Requirements
  • 2+ years of experience in a lead or supervisory role in the HVAC industry.
  • Proven track record of success in leading a team and improving service delivery.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • Customer service experience.
  • One year of lead or supervisory experience.
  • 2+ years of commercial HVAC experience.

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