Computer Network Support Specialist

4 days ago


Charleston, West Virginia, United States Strategic Operational Solutions Full time
Job Title: Computer Network Support Specialist

We are seeking a skilled Computer Network Support Specialist to join our team at Strategic Operational Solutions, Inc. (STOPSO). As a key member of our team, you will play a critical role in supporting the United States Air Force (USAF) client by delivering high-quality IT support services.

Key Responsibilities:
  • Analyze, test, and troubleshoot existing network systems, including LAN, WAN, and Internet systems.
  • Support planning of IT equipment replacement, software updates, and hardware updates/replacement/addition with unit leadership.
  • Create, manage, and maintain user access, and close user, group, and local e-mail and network accounts as needed for NIPR/SIPR access.
  • Manage user permissions to network resources, security groups, distribution lists, and network stored data structures as requested by proper authorities.
  • Install and update software on desktops, laptops, tablets, and smart phones, ensuring compliance with approved Air Force lists.
  • Maintain all 437 MXG secure Tactical Local Area Network Encryption (TACLANE) devices for SIPR enclaves, including swap out, labeling, and accountability/inventory.
  • Accompany Government equipment custodian on TACLANE inventory/accountability checks when directed.
  • Ensure notifications are sent to SIPR monitors to ensure software on SIPR computers is updated.
  • Research and advise on potential software for Government purchase, maintaining 437 MXG-specific software in accordance with AFNOC and DAF or AFI requirements.
  • Set up, configure, maintain, and troubleshoot SVTC equipment, including accountability and inventory.
  • Administer the 437 MXG and all subordinate unit SharePoint sites, including sub-pages, managing permissions and providing technical solutions to maximize SharePoint effectiveness.
  • Develop and maintain current events and informational presentations to be displayed in MXG facilities, using Microsoft Office, Adobe, and other authorized programs.
  • Attend regular meetings that require MXG-IT presence or affect MXG-IT functions, acting as subject matter experts as needed.
  • Use the current ticketing system to submit communications work orders and trouble tickets to 628th Communications Squadron as applicable.
Requirements:
  • Possess up to three (3) years' experience in Computer Science or a related field.
  • Possess 8570 IAT Level II Certification IAW M, at a minimum CompTIA Security+.
  • Possess an Active Secret security clearance.


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