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Retail Operations Leader

2 months ago


Gonzales, Louisiana, United States Columbia Sportswear Full time

Locations:
Baton Rouge, Louisiana, United States of America

Time Type:
Full-time

Job Requisition ID:
R-016292

Total Rewards:

Enjoy a Quarterly Bonus Program recognizing store performance, Comprehensive Medical with FSA/HSA options, Dental, Vision, and Well-being plans, along with 401(k) participation featuring company matching.


Wellbeing Support:

Benefit from Routine Time Off that starts immediately, Floating Holidays, a Quarterly reimbursement program to promote your health and fitness, and Employee Assistance Programs (EAP) providing access to free mental health services, financial services, discounts on fitness programs, and more.


Community Impact:
We actively contribute with paid DEI Hours and Volunteer Hours to support your passions.

Growth Opportunities:
Advance your career through the Tuition Assistance Program and various learning/development courses.

Employee Discounts:
Enjoy discounts from all our brands including Columbia, prAna, Sorel, and Mountain Hardwear.

ABOUT THE POSITION
With over 430 retail locations globally, our Store Leadership Teams are vital to our operations.

From ensuring effective store management, strategies, and procedures, to mentoring and developing team members, our Store Leadership Teams create memorable customer experiences while supporting the company's mission of "Connecting Active People with Their Passions."


As the Retail Operations Leader, you will be a key figure responsible for planning and directing daily store operations aimed at developing strategies to enhance customer service, drive sales, and increase profitability. You will execute marketing and promotional initiatives to expand our customer base.

This role entails maintaining high store standards, fostering a positive work environment, forecasting staffing needs, and developing a recruitment strategy.

The Retail Operations Leader cultivates a diverse team of associates and keyholders, preparing them to achieve their career aspirations and contribute to company objectives.


HOW YOU'LL MAKE A DIFFERENCE


Guide the store team in developing, evaluating, and coaching a diverse staff to uphold a high level of service and quality that meets customer experience expectations.


Inspire, educate, and develop associates and keyholders to align with short- and long-term growth plans and career paths within the store and corporate structure.

Deliver on operating budgets and manage expense control within division guidelines to achieve positive results and meet profitability goals.

Ensure accuracy in all functions related to store operations, including both Front and Back of House Operations.

Complete all recordkeeping associated with applicants, new hires, payroll, performance reviews, coaching, disciplinary actions, and terminations in a timely manner.

Maintain appropriate inventory levels through effective replenishment, organization, shrink control, and communication.

Communicate regularly with Area/District Manager to provide relevant market insights and updates on employee successes and challenges.

YOU HAVE
Bachelor's or master's degree, or applicable certification or equivalent experience.

5 years of relevant experience.

Experience managing individual contributors and a department or has acted as a lead.


Strong problem-solving skills; ability to resolve technical, operational, and organizational challenges and drive decisions that impact finances, efficiency, and effectiveness of the store.

Proficient in operating a Point of Sales (POS) system and various software applications.

JOB CONDITIONS


Work frequently in a dynamic environment that may require physical activity (i.e., ability to constantly move about and adjust/move items weighing up to 40 lbs.), may involve using specialized equipment, and may expose you to dust and noise.

Occasionally requires the ability to work in a stationary position.

Ability to communicate clearly with others.


Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts.

This job description is not intended to be an exhaustive list of duties and responsibilities but serves as a general definition of the position's scope and function within the company.Columbia Sportswear is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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