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Café Ambassador

2 months ago

New York, New York, United States Capital One Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Café Ambassador. As a key member of our community, you will be responsible for creating a welcoming and inclusive environment for all customers and team members.

Key Responsibilities
  • Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome.
  • Proactively engage with customers and the community in all areas of the Café, whether it's helping with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys.
  • Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
  • Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you.
  • Stay curious, adaptable, and have a desire to learn and grow through self-development.
  • Continually learn new digital and technical skills.
  • Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
  • Volunteer within the community and be an advocate for financial literacy.
Requirements
  • High School Diploma, GED, or Equivalent Certification.
  • At least 1 year of Retail, Sales, or Customer Service experience.
  • Associate's degree preferred.
  • 2+ years of Retail or Customer-facing experience preferred.
  • Proficient in G-Suite.
  • Strong written and oral communication skills.
About Capital One

Capital One is a leading financial services company that is committed to helping our customers achieve financial freedom. We offer a comprehensive benefits program that includes health, financial, and other benefits that support your total well-being.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.