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Travel Program Manager

2 months ago


Chicago, Illinois, United States Flight Centre Travel Group Full time
Job Description

We are seeking a highly skilled Corporate Travel Consultant to join our team at Flight Centre Travel Group. As a Corporate Travel Consultant, you will play a key role in arranging domestic and international travel for busy executives, including air, car, hotel, and ground transportation.

Key Responsibilities:
  • Comprehend and comply with travel policies for multiple corporate accounts
  • Provide exceptional customer service to business travelers
  • Ensure business traveler's needs are met and/or exceeded
  • Keep clients aware of all necessary travel documents and health requirements for countries to be visited
  • Build rapport and develop a relationship with business travelers
  • Manage air, car, hotel, and ground transportation bookings
  • Arrange both domestic and international itineraries
  • Complete all reservations in an accurate and timely manner
  • Provide consultative service to travelers throughout the booking process
  • Handle ticketing, adjustments, exchanges, and queue management
Requirements:
  • 2+ years of recent experience in Corporate Travel
  • 2+ years of recent knowledge and experience using Sabre
  • Skilled with complex international fares strongly recommended
  • Experience with complex ticketing and exchanges is preferred
  • Professional and service-oriented mentality
  • Impeccable business acumen
  • High attention to detail
  • Geography and international destination knowledge are necessary
  • Ability to effectively multi-task while maintaining professional rapport with corporate clients
  • Decisive and successful problem-solving skills
  • Strong written communication, interpersonal, and organizational skills
  • Skilled in usage of a personal computer and various software packages
  • Online booking tool knowledge preferred
  • Strong technical skills
  • Ability to work independently
Benefits:
  • Paid Time Off
  • 5 Sick Days accrued per year
  • 3 Personal Days
  • 1 Diversity Day
  • 1 Volunteer Day
  • 8 Recognized Holidays
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Health benefits including medical, dental, vision, gender-affirming care, and fertility care
  • Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401k program with partial match
  • Tuition Reimbursement Program
  • Employee Share Plan
About Us:

Flight Centre Travel Group is a leading travel management company that specializes in managing national and global travel programs for medium and large businesses. With a business network in over 97 countries and global headquarters in London, Brisbane, Singapore, and New York, we offer a unique blend of local expertise and global experience.

About the Opportunity:

This is an exciting opportunity to join a dynamic team of travel professionals and contribute to the success of our clients. As a Corporate Travel Consultant, you will have the opportunity to work with a variety of clients, develop your skills and knowledge, and advance your career in the travel industry.

Work Perks:
  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work
  • Have fun and be part of a team that values work-life balance and employee well-being
  • Reward and Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering
  • Use your smarts and expertise to solve complex problems and deliver exceptional results
  • Love for travel: We were founded by people who wanted to travel and want others to do the same
  • Personal connections: We are a big business founded on personal relationships
Diversity, Equity & Inclusion:
  • Paid leave to observe holiday or cultural celebration of your choice
  • Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
Giving Back:
  • Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering, and fundraising
  • Office Environmental Program
  • Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings
  • 1 Volunteer Day per Calendar Year