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Assistant Manager of Front Office Operations

2 months ago

Ludlow, Vermont, United States Vail Resorts Full time
Craft Your Unforgettable Experience

Embrace the beauty of the mountains while building lasting relationships with colleagues and guests from around the globe. With over 40 resorts spanning three continents, you have the opportunity to embark on a seasonal adventure or cultivate a long-term career. From your first day, enjoy competitive compensation, complimentary Epic pass(es), free ski and snowboard lessons, and a 40% discount on retail purchases. Benefit from our premier training and development program, Epic Service, and wellness initiatives designed to support your success.

Job Benefits
  • Ski/Mountain Perks: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons.
  • Additional employee discounts on accommodations, dining, equipment, and mountain transportation.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Outstanding training and professional growth opportunities.
  • Referral Program.
Full-time positions are eligible for the aforementioned benefits, plus:
  • Health Insurance options including Medical, Dental, and Vision (available for eligible seasonal employees after 500 hours of work).
  • Free ski passes for dependents.
  • Critical Illness and Accident insurance plans.
Job Summary:

Oversee all operational functions of the Reception Center, ensuring the highest standards of courteous service while achieving profit objectives. Communicate effectively, both in writing and verbally, to provide clear guidance to staff. Monitor performance and promote improvement. Conduct interviews, select, train, supervise, evaluate, counsel, and implement progressive disciplinary actions for front desk personnel to uphold quality standards. Engage positively with guests and proactively resolve issues to ensure guest satisfaction. Lead a customer service-oriented culture within the Front Desk and Housekeeping departments, participating in quality forums focused on continuous enhancement.

Job Specifications:
  • Outlet: Jackson Gore Village - Okemo Mountain Resort
  • Expected Pay Range: $52,000 - $59,660.00
  • Shift & Schedule Availability: Full Time / Year Round
  • Skill Level: Advanced
Job Responsibilities:
  • Address individual guest issues as they arise, striving for satisfactory resolutions and updating guest history accordingly.
  • Ensure accurate setup for all arrivals by verifying room types, group billing, individual FIT rates, and special requests.
  • Facilitate smooth operations at the Front Desk by supporting and guiding Front Desk Agents.
  • Assist the Front Desk Lead and Front Office Manager in ensuring adherence to Reception Center Standards and Checklists by Front Office staff.
  • Maintain a high level of professional appearance, demeanor, and ethics in interactions with guests, colleagues, and subordinates.
  • Ensure the safety of employees and guests by following proper emergency and safety protocols.
  • Foster strong working relationships with other department managers and directors to optimize communication and teamwork.
  • Organize and oversee on-the-job training for new employees, monitoring training programs for all new hires.
  • Perform additional tasks or projects as required or deemed necessary by management.
  • Other duties as assigned.
Job Qualifications:

Required:
  • High school diploma.
  • Proficiency in Word, Excel, and Outlook.
  • One year of supervisory experience.
  • Previous front desk or hospitality experience in a supervisory or managerial role.
Preferred:
  • Experience in a luxury environment.
  • A minimum of two years of Front Desk experience in a property of similar size and quality.
  • Bi-lingual in Spanish.
  • College Degree in hospitality or a business-related field.
  • Familiarity with IQware, IQtrac, and Alice.
The expected pay range is $50,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.