Lease Renewal Agent Coordinator

6 days ago


Pompano Beach, Florida, United States Aaron's Full time
Job Title: Lease Renewal Agent Coordinator

We are seeking a highly skilled and motivated Lease Renewal Agent Coordinator to join our team at Aaron's. As a key member of our call center, you will play a vital role in helping our customers achieve their goals by coaching them on the benefits of timely lease agreement payments.

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong passion for customer satisfaction.

About the Role:

  • Utilize provided tools to find and renew customers
  • Makes direct contact over the phone with customers who have not renewed their lease agreement(s)
  • Educates customers on the benefits of timely lease agreement payments
  • Leverages proprietary suite of lease renewal options to help get customers to ownership
  • Upkeep customer accounts and maintain updated customer information in the computer system
  • Documents all customer lease renewal payment appointments
  • Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise
  • Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws
  • Opens and closes the call center daily
  • May be required to carry out field visit activities visiting past due customer in-home

Requirements:

  • 6 months customer service, call center, or collection experience required
  • High School diploma or equivalent required
  • 2 years of call center experience preferred
  • 2 years of collection experience preferred

Compensation:

$45,000 - $60,000 per year, depending on experience

Location:

Various locations within the United States

About Aaron's:

Aaron's is a leading retailer of furniture, electronics, and appliances. We offer a unique shopping experience that allows customers to rent-to-own products that fit their needs and budget.



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