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Customer Service Director

2 months ago

Sudbury, Massachusetts, United States Whole Foods Market Full time
Customer Service Leader

As a key member of our team at Whole Foods Market, you will play a vital role in delivering exceptional customer experiences and overseeing the execution of our E-Commerce programs. This includes managing the checkout experience and grocery delivery & pickup, as well as monitoring key performance indicators and ensuring adherence to safety and quality standards. In addition, you will support the Team Leader in leading and developing team members, fostering a positive work environment, and identifying process improvement opportunities. If you have strong leadership, communication, and problem-solving skills, we would love to hear from you.

Key Responsibilities:
  • Deliver outstanding customer service and hold team members accountable for exceptional service
  • Establish clear expectations for in-store customer service and online order completion
  • Monitor customer flow and manage schedules to meet in-store and online customer needs
  • Develop and motivate team members while maintaining safety and security standards
  • Demonstrate strong decision-making ability, leadership skills, and proficiency with relevant retail systems
Requirements:

Qualifications:
18+ months of retail experience including 6+ months of supervisory experience
Physical Requirements/Working Conditions:
Must be able to lift 50 lbs and work in a wet and cold environment
Ability to work a flexible schedule including nights, weekends, and holidays as needed