ServiceNow Implementation Specialist

3 days ago


Cleveland, Ohio, United States System One Full time

We are seeking a skilled ServiceNow Architect to join our team at System One. As a key member of our IT management and service/asset areas, you will be responsible for designing and implementing new ServiceNow platform configurations and integrations.

Your primary focus will be on defining and maintaining the ServiceNow Common Services data model (CSDM) and Employee Center Pro implementations. You will also develop integration solutions between ServiceNow and enterprise systems, creating technical specifications for ServiceNow platform customizations and integrations.

In addition to your technical expertise, you will participate in technical governance board activities to ensure configuration-over-customization principles are followed. This is an exciting opportunity to work with cross-functional teams in IT management and service/asset areas.

**Required Qualifications:**

  • Experience in IT service management, with a focus on the ServiceNow platform
  • ServiceNow System Administrator and Implementation Specialist certifications
  • Extensive experience with ServiceNow Common Services data model and Employee Center Pro configuration
  • Demonstrated expertise in enterprise architecture components
  • Strong understanding of ITIL framework and IT service management principles

**Compensation:** The estimated salary range for this role is $120,000 - $180,000 per year, depending on location and experience.



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