Unified Communications Systems Engineer

1 day ago

Suitland, Maryland, United States General Dynamics Full time
Job Title: Unified Communications Engineer

Join our team of experts in Unified Communications (UC) engineering and implementation. As a UC Engineer, you will be responsible for designing, implementing, and maintaining complex UC systems and infrastructure.

Key Responsibilities:
  • Provide expert-level support for the implementation, deployment, and engineering of UC services.
  • Work on issues related to performance management, implementation engineering, fault isolation, and troubleshooting UC systems that traverse the WAN/Cloud/Managed Services.
  • Troubleshoot UC solutions as they collaborate and interoperate across a WAN and Cloud environment, including Avaya phone systems, Poly VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, and Cisco UC systems.
  • Create firewall/ACL rule requests for system changes, implementations, and deployments.
  • Develop and maintain comprehensive technical artifacts pertaining to the implementation, engineering, and optimization of Enterprise UC services.
  • Communicate proactively and effectively with customers.
Requirements:
  • Expertise and troubleshooting experience with Avaya phone systems, Poly VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, and Cisco UC systems.
  • Experience in the UC areas of Instant Messaging (IM), Teaming/Webinars, Video Teleconferencing, Video Streaming, Video Portals, Video on Demand systems, and Digital Signage systems over large geographically dispersed networks.
  • Expert knowledge of modern implementations of Cloud services, including the setup and deployment of VM-based UC systems.
  • Expert-level experience in implementing Quality of Service (QoS) in large enterprise networks.
  • Expert-level experience with using packet capture and sniffer programs/systems to diagnose issues and validate UC functionality.
  • Knowledge on diverse and collaborative UC environments and how they interoperate across a diverse WAN comprised of switches, WAN balancers, firewalls, and routers.
  • Equivalent skillset to Cisco CCIE Collaboration or CCNP Collaboration with a minimum of 8 years of experience.
  • Working experience with implementing, maintaining, and troubleshooting Cisco IP Telephony and Collaboration Applications.
  • Excellent written and verbal communication skills.
  • Proven experience with managing and using DevOps concepts.
  • Experience with working in an ITIL v3 or v4 framework to deliver enterprise services.
  • Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize, and prioritize work assignments, and pay close attention to detail.
Education and Experience:
  • Bachelor's degree in Computer Science, MIS, or a related field, or the equivalent, and 8+ years of related experience, or a Master's degree and 5 years of experience, or the equivalent.
About GDIT:

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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