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BMW Genius
2 months ago
We are seeking a highly motivated and enthusiastic BMW Genius to join our team at Sewell. As a BMW Genius, you will be responsible for delivering exceptional customer experiences and providing expert knowledge on our products and services.
Key Responsibilities- Product presentation and explanation to clients, working closely with Sales Managers to keep clients engaged and enthused.
- First configuration of vehicles with the mobile customizer/iPad, ensuring a seamless transition from the Genius to the client advisors.
- Perform test drives with clients, providing a personalized and memorable experience.
- Work with clients in the service drive, answering product questions, demonstrating features, and ensuring a smooth delivery process.
- Establish ongoing consultative relationships with customers, being available during business hours to answer questions and provide support.
- Tell customers about the BMW App, explaining its benefits and offering to download it onto their smartphone.
- Upgrade knowledge of BMW products and services through on-the-job training and participation in educational programs.
- Contribute to a team effort, upholding the BMW customer-centered service philosophy.
- Create a positive first impression by greeting and serving customers promptly and courteously.
- Interact professionally, courteously, and respectfully with clients to provide a consistent premium customer experience, building dealer sales loyalty.
- Experience in an upscale, retail, or customer-centric environment is preferred.
- Hospitality, technical customer support, and/or consumer electronic experience, plus an Undergraduate degree, is preferred.
- Excellent verbal and written communication skills, specifically when communicating via email.
- Comfort in interacting with clients via phone and in-person.
- Absolute passion about all things BMW, promoting a high-quality brand image.
- Knowledge of Customer management software is a plus.
- Previous experience with BMW is a plus.
- Ability to handle a variety of tasks simultaneously.
- Valid Driver's License with a clean driving record is required.
The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. We recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.
BenefitsFull-time team members are eligible for benefits after a waiting period. Benefits include medical, vision, and dental insurance, 401K retirement savings plan, and company-paid life insurance. Company-paid short-term disability, company-paid TeleDoc, and paid time off are also available. We maintain a strong policy of equal employment opportunity for all associates, hiring, training, promoting, and compensating associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
