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Veteran Services Healthcare Coordinator

2 months ago

Iowa City, Iowa, United States Volunteers of America Mid-States Full time

POSITION TITLE: Healthcare Navigator

LOCATION: Johnson City, TN

STATUS: Full Time, Salaried, Exempt

PROGRAM: Supportive Services for Veteran Families (SSVF)

REPORTS TO: Senior Director of Veteran Services

ORGANIZATION OVERVIEW:

Volunteers of America Mid-States (VOA) is a charitable organization operating across multiple states, dedicated to fostering positive transformations in the lives of individuals and communities through dedicated service. Our mission encompasses providing housing solutions for families, veterans, and low-income seniors, alongside care for individuals with developmental disabilities, and promoting restorative justice through accountability. Established in 1896, our organization has evolved to include a team of committed professionals who strive to effectuate positive change and cultivate thriving communities. Our work environment emphasizes flexibility, collaboration, and enjoyment, contributing to employee pride in being part of VOA. We offer a comprehensive benefits package for eligible employees.

BENEFITS:

Volunteers of America Mid-States provides an extensive benefits package designed to promote a healthy work-life balance, including:

Health and Wellness

Employee Assistance Programs (EAP)

Health and Wellness Initiatives

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Health Savings Accounts

Short-Term Disability Insurance

Legal Assistance Plans

Financial Wellbeing

Competitive Salary Structures

Life Insurance (company funded)

403b retirement plan with employer matching

Employee Discounts

*Loan forgiveness options available through federal initiatives

*All company-funded benefits and paid time off commence on the first day of employment

CULTURE AND VALUES

Commitment to Community

Integrity and Justice

Compassionate Service

Diversity, Equity, and Inclusion Initiatives

Employee Retention Strategies

TRAINING AND DEVELOPMENT

Leadership Development Programs

Staff Development Opportunities

Clinical Training and Development Programs

ROLE SUMMARY AND REQUIREMENTS:

The SSVF program is dedicated to assisting Veterans facing homelessness or at risk of losing their homes. The primary objective of the SSVF Healthcare Navigator is to deliver services that aid veterans in overcoming their housing challenges, enhance their independent living capabilities through supportive services and education, connect them with community resources, and empower them to achieve long-term housing stability and self-sufficiency. This role encompasses connecting Veterans to VA health care benefits or community health services, health education, interdisciplinary collaboration, and comprehensive case management and care coordination. SSVF Healthcare Navigators collaborate closely with the Veteran's primary care provider and the interdisciplinary treatment team assigned to the Veteran.

QUALIFICATIONS FOR THIS ROLE:

The ideal candidate should possess a Master of Social Work or a Master’s degree in a related discipline, with less than five (5) years of relevant experience; alternatively, a Bachelor of Social Work or a related undergraduate degree with over five (5) years of applicable experience; or a candidate with nine (9) years of experience in the field without a degree; or a veteran with six (6) years of experience in the field. Strong verbal and written communication skills, organizational abilities, and creative problem-solving skills are essential. The role demands sound judgment and a proven ability to blend knowledge, skills, and abilities; familiarity with local resources, advocacy, counseling, and collaboration with local service providers; and the capacity to act as a liaison between VOA Mid-States and the VA or community medical facilities. The SSVF Healthcare Navigator will work with Veterans who have complex needs requiring assistance in accessing health care services or adhering to health care plans. This position requires timely, appropriate, and equitable Veteran-centered care to be delivered in conjunction with the Veteran's treatment team. The Healthcare Navigator serves as the primary Case Manager for all Veterans placed in temporary accommodations by the SSVF program and collaborates with the treatment team and the Veteran to identify and address systemic challenges for improved care coordination as necessary. The Senior Healthcare Navigator acts as a liaison between all SSVF Healthcare Navigators and Veteran Services leadership, in addition to being the main trainer for both new and existing staff. A personal vehicle, valid driver’s license, liability insurance, and the willingness to travel between service areas up to 70% of the time are required. Completion of mandatory case management training within 90 days of hire and all VA-required training for SSVF personnel and Healthcare Navigators is also necessary.

KEY RESPONSIBILITIES:

1. Conduct assessments of Veterans in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.

2. Assessments aim to understand the Veteran's circumstances, potential barriers to care, and the impact of these barriers on their ability to access and maintain health care services.

3. Highlight the Veteran's strengths, limitations, risk factors, internal/external supports, and service needs to optimize their ability to access and maintain health care services.

4. Provide case management duties, including:

5. Schedule and conduct appointments with Veterans and treatment teams through virtual means/telehealth.

6. Act as a health coach, proactively supporting Veterans to optimize treatment interventions and outcomes.

7. Perform assessments, develop and monitor case plans, and conduct necessary follow-up activities.

8. Establish connections with appropriate agencies and service providers in the community.

9. Provide referrals and resources.

10. Educate participants on available supportive services and participant rights.

11. Offer supportive services to participants.

12. Complete required documentation (including progress notes) within 48 hours of contact and enter data into the Homeless Management Information System (HMIS).

13. Demonstrate sound clinical judgment in decision-making regarding participants.

14. Relate to Veterans and their families in a culturally competent manner.

15. Perform Performance Quality Improvement (PQI) duties as assigned by supervision and PQI Committee.

16. Collaborate with other SSVF Case Managers, Intake Coordinators, and Outreach Workers.

17. Serve as a resource for education and support for Veterans and their families, helping to identify appropriate and credible resources tailored to their needs.

18. Participate in the development of the Veteran's care plan, emphasizing community services, outreach, and necessary referrals.

19. Collaborate with the Veteran, their family, and their treatment team to regularly review the care plan, identifying non-clinical barriers and providing resources and referrals to support adherence.

20. Evaluate the effectiveness of resources and referrals provided, making modifications to ensure high-quality care and interventions.

21. Monitor the Veteran's progress, maintain comprehensive documentation, and share information with treatment team members when appropriate.

22. Identify concerns regarding the Veteran's treatment or medications and maintain open communication with the provider or treatment team.

23. Collaborate with other providers in the ongoing reassessment of the Veteran's health care needs.

24. Coordinate referrals to VA, community health clinics, and other programs to ensure access to health care, following the care plan to facilitate adherence and collaborating with community providers to maximize the use of VA and community resources.

25. Advocate for the Veteran, integrating cultural values into their care plan.

26. Assist Veterans in identifying methods to monitor progress toward health goals and provide ongoing follow-up.

27. Provide health education services, materials, and referrals to Veterans and their families based on individual needs.

28. Collaborate and communicate regularly with the Veteran's treatment team members to assess and address each Veteran's needs appropriately.

29. Identify systemic barriers and communicate with organizational leadership to collaboratively find viable solutions.

30. Develop relationships with community partners, VA staff, and other referral networks.

31. Adhere to all policies and procedures of the program and the Council on Accreditation.



Volunteers of America Mid-States is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.