Assistant Captain

We are seeking a highly motivated and experienced Assistant Captain to join our team at Maman Princeton. As a key member of our management team, you will be responsible for leading a team of counter, server/runner, and baristas to deliver exceptional customer service and drive sales growth.

• Lead a team of 15+ staff members to achieve sales targets and provide excellent customer service
• 80% of your time will be spent on the floor, completing tasks and ensuring a smooth customer experience, while 20% will be spent on scheduling, ordering, and emailing with the back office team
• Report directly to the Regional Director and Captain/General Manager, and effectively communicate with them regarding team and cafe needs
• Take ownership of the cafe's aesthetic, including printing and framing signage, menus, and tags
• Answer company emails in a timely manner
• Ensure food and labor costs stay consistent and follow company guidelines
• Keep an eye on your cafe's financial results and motivate your team to constantly go above and beyond
• Successfully communicate specials of the season, encourage guests to try our best-selling items, and develop one-on-one rapport with returning guests
• Make decisions based on ensuring happiness for the guests, the team, and the company while maximizing profitability
• Investigate and resolve any guest concerns

• Minimum 1-2 years of leadership experience
• Familiarity with Toast, Harri, Margin Edge, and working with 3rd-party delivery apps
• Take complete ownership of your team, cafe, and everything needed to provide the best experience to customers
• Have a good instinct of knowing what problems to solve on your own and which ones need to be escalated
• Ensure food and safety at all times, and have a food handler's certificate (ServSafe for stores outside NYC and DOH for NYC area)
• Work a flexible schedule that will include weekends, holidays, special events, and occasional emergencies as needed
• Hospitality is your passion, and you make a point of keeping up with the latest industry trends
• Quality, aesthetics, and top-notch customer experience are non-negotiable for you
• You make people feel good – your team and guests alike. You lead by example
• You learn quickly and are able to adapt to Maman's unique culture
• Smart, no ego, upbeat, friendly, and efficiency-oriented

• Join a fast-growing company committed to not just serving the best cookies and coffees but building a national brand
• Competitive salary, healthcare, and sweet perks for always going the extra mile and living our values
• PTO, healthcare, and commuter benefits
• Training to get you settled into your role, learning opportunities to broaden your skill set, and help you thrive at work
• Great opportunity to progress with Maman, internal mobility, and growth will be encouraged when possible