Customer Service Lead

4 weeks ago


Ogden, Utah, United States MOD Pizza Full time

MOD Pizza is a movement that believes in creating a world that works for and includes everyone. We're looking for a Customer Service Lead to join our team and help us deliver amazing pizzas and salads to our guests with radical style and personalization. As a leader on our team, you'll be responsible for directing the Squad Crew to deliver exceptional customer experiences and setting the example of what it means to serve and create a place where everyone belongs. You'll lead the making of pizzas for our guests, from veggie pilers to pepperoni perfectionists, and help create an experience where pizza is personal and everyone belongs. If you're passionate about great food, good mentorship, and making a difference, we want to hear from you

Key Responsibilities:
  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train, and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications:
  • Minimum of 1 year of customer service or restaurant leadership experience
  • Experience successfully leading, coaching, training, and motivating front-line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old

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