Customer Service Technology Software Architect

1 week ago


Seattle, Washington, United States Amazon Stores Full time

We are redefining the customer contact experience at Amazon Stores, a leading global marketplace. If you're passionate about building scalable platforms and systems for customers and agents to power automation globally, this might be the opportunity for you.

Job Overview

We use cutting-edge technologies and machine learning built in-house from the ground up to expose a messaging-based contact channel (Message Us) and new technology-based chat channels using an automated assistant (chatbot) to better understand the customer problem and guide them to resolution via automation.

This position will remain posted until filled. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Main Responsibilities
  • You will collaborate with other senior software engineers to drive improvements to our technology, design and develop new services and solutions, and build and track metrics to ensure high-quality results.
  • Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using the Chat platform.
  • You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objectives and adhere to business plans towards shared objectives.
Requirements
  • BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience
    - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
    - Experience programming with at least one software programming language
  • PREFERRED QUALIFICATIONS - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
    - Bachelor's degree in computer science or equivalent
About Us

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit here.



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