Employee Assistance Program Consultant III

5 days ago

Clovis, California, United States Kaiser Full time
Job Summary:

As a key member of our team, you will be responsible for the daily operations of the Employee Assistance Program (EAP) in a particular facility or geographic grouping of facilities. Your primary focus will be on providing service to physicians, employees, and family members, while also coordinating the development, delivery, allocation, and maintenance of services related to assessment and short-term problem solving and referral, committee and workgroup participation, training, organizational initiative support, organizational change support, threat management, critical incident response, and consultation to managers, supervisors, human resource representatives, and union representatives.

Key Responsibilities:
  • Under limited clinical direction and consultative support from management, you will perform behavioral health assessments and referrals, provide short-term problem solving, and offer consultation and training to managers, supervisors, human resource representatives, and union representatives.
  • You will also provide clinical lead support to less experienced staff, provide crisis intervention and critical incident stress management, serve as a core member on the local Threat Management Team, and manage projects based on departmental and organizational needs.
  • Additionally, you will provide behavioral health consultation to help solve higher-risk and complex/diverse issues, provide consultation to key stakeholders regarding group and organizational intakes, and help mitigate organizational liability by managing behavioral risk issues.
  • You will also serve as a behavioral health resource to employees and their families, reducing caseload volume of Kaiser Permanente's mental health departments.
  • Furthermore, you will manage client and customer scheduling, requiring complex planning to coordinate with other departments or resources, and interpret less defined guidelines to make recommendations for process improvements and/or enhancements.
  • You will also use practice management strategies to optimize time and balance workload, make appropriate decisions regarding prioritizing the needs of the business, organizational workflow, and managing organizational trends and demands.
  • As a seasoned professional, you will assess all new cases and requests for services, determine the course of action or seek consultative support for highly complex and diverse cases/issues, and serve as a resource and/or mentor for less experienced coordinators.
  • You will also collect and analyze data to make informed recommendations/decisions that affect the department, develop solutions to a diverse range of complex problems, and tailor and adapt communication style and content to the client.
  • As a key member of the team, you will also seek professional consultation, use Director, Managers, and colleagues as internal consultants, and exercise considerable latitude in determining objectives and approaches to assignments.
  • You will also provide on-going coaching, enabling team members to develop and improve skills and capabilities that support the effectiveness of the department and/or function, and serve as a technical/professional mentor to team members.
Requirements:
  • Minimum five (5) years as a licensed clinician, with a minimum of two (2) years of clinical experience, to include chemical dependency work, crisis intervention, traumatic stress intervention, and short-term problem solving.
  • Masters degree in social work, psychology, or related clinical human services discipline required.
  • Licensed Clinical Psychologist (in the state where care is provided) OR Licensed Clinical Social Worker (in the state where care is provided) OR Licensed Marriage and Family Therapist (in the state where care is provided).
  • Program experience must include training design and implementation, organization consultation.
  • Familiarity with management information systems and human resource functions.
  • Thorough knowledge of policies, practices, and systems.
  • Regularly contributes to the development of new concepts, techniques, and standards.
  • Considered functional expert in field within KP.
  • Frequently contributes to the development of new theories and methods.
  • Employs expertise as a generalist or specialist.
  • Working knowledge of Microsoft Outlook, Word, and Power Point.
  • Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
  • Experience providing management consultations preferred.
  • Experience providing training preferred.
  • Healthcare service background preferred.
  • Program development and project management experience preferred.
  • CEAP or CEAP eligible preferred.
  • Ph.D in social work, psychology, or related clinical human services discipline preferred.

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